When Elaine and I are unable to be at our office, for whatever reason, we transfer incoming calls directly to my cell. We do this because we know that in the immediate aftermath of an accident, no matter how minor or serious, people often need answers and/or guidance …not tomorrow but right now.
Despite my publicizing this fact and making my cell phone available on our website, callers always seem surprised when I actually answer my phone. I suppose that is because in our culture we often equate professional success with how many layers of insulation (secretaries, clerks, assistants, receptionists, paralegals…etc.) the “professionals” put between themselves and the clients. Try to call your doctor lately?
I really think that the attitude is more often in the minds of the “professionals” than the public. I’ve seen young lawyers who coattail into early success build practices in which they rarely are available to actually talk to their clients, relegating that “unpleasant” aspect of their job to underlings and staff.
This same attitude on the part of some lawyers, results in accident victims, or their families, hiring a “big name” firm after meeting with one of the “big name” partners (who stops by and makes a brief appearance at the initial consultation) only to have their case handed to a young and inexperienced attorney. Unfortunately, once that contract is signed with the “big name” firm… the accident victim can end up with a “no-name” lawyer.
When your family has suffered and injury or loss as a result of another’s carelessness or intentional conduct, you need to find and speak with a top rated attorney right away. I’m not suggesting hiring an attorney over the phone, but, if nothing else, get some guidance before dealing with insurance adjusters. And, when you first meet with a lawyer, if you are not 100% comfortable with what you are hearing, seeing and feeling about the lawyer, do not sign a contract in the first meeting. Give it some thought. Ask what attorney will be handling your case? If the answer is, “we take a team approach,” ask for the “big name” lawyer’s cell phone number and tell him or her you’ll think about it.
For twenty-five years we have taken great pride in being available and responsive to our clients. We consider that as important as any other aspect of what we do. Don’t believe me?
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MY CELL NUMBER IS: 479-936-4384
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We proudly represent families all over Arkansas in serious injury and death cases. If you or a family member is involved in a car accident in any of the following locations, we are nearby and ready to help: I-49, Benton County, Washington County, Madison County, Carroll County, Sebastian County, Bella Vista, Bentonville, Rogers, Lowell, Springdale, Fayetteville, Van Buren, Fort Smith, Huntsville, Siloam Springs, Harrison, Green Forest, Eureka Springs, West Fork, Garfield, Centerton, Gravette, Decatur, Mena, Elm Springs, Cave Springs, Alma …and everywhere in between.
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